Frequently Asked Questions (FAQs)
Hong Kong Hunting Ground Limited
Products: Precious Gems & Metals, Watches & Jewelry
1. What products do you sell?
We specialize in precious gemstones and metals, as well as high-quality watches and jewelry. Each item is carefully curated to ensure premium craftsmanship and value.
2. Are your gemstones and metals authentic?
Yes. All our gemstones and precious metals are 100% authentic and come with reliable certification upon request. We work only with trusted suppliers and certified sources.
3. Can I request a certificate of authenticity?
Absolutely. For high-value items such as gemstones or custom jewelry, we can provide a certificate of authenticity or appraisal report. Please let us know your requirements when placing your order.
4. Do you offer customization for jewelry or watches?
Yes, we offer custom jewelry design services. You can select the gemstone, metal, and design preferences. For watches, custom engraving is also available on select models.
5. How can I place an order?
You can contact us directly via email at hansongsong09@outlook.com or call us at 98687943 to place an order or discuss your specific needs.
6. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary depending on the destination. Please contact us for more details regarding international orders.
7. What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the item is unused, in original condition, and with all tags and certificates. Custom or engraved items are non-refundable.
8. How can I contact your customer service?
You can reach our customer support team via:
📧 Email: hansongsong09@outlook.com
📞 Phone: 98687943
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
9. Do you provide in-store visits or private consultations?
Yes. Visits and private consultations are available by appointment only. Please contact us in advance to schedule a time.
10. Is your store open to the public?
We operate primarily on an appointment and referral basis to ensure privacy and personalized service for each client.
