Shipping Policy
Hong Kong Hunting Ground Limited
Products: Precious Gems & Metals, Watches & Jewelry
1. Shipping Locations
We offer domestic and international shipping for all our products. Whether you’re located in Hong Kong or abroad, we ensure your order reaches you securely and promptly.
2. Processing Time
- In-stock items are processed and shipped within 2–4 business days.
- Customized or special-order items may require additional processing time, typically 7–14 business days, depending on the design and materials.
We will notify you promptly if any delay is expected.
3. Shipping Methods & Delivery Times
We use trusted courier services such as SF Express, DHL, FedEx, or EMS, depending on your location and shipping preference.
| Shipping Type | Estimated Delivery Time | Tracking Provided |
|---|---|---|
| Local (Hong Kong) | 1–3 business days | Yes |
| International | 5–10 business days | Yes |
Note: Delivery times are estimates and may vary based on customs clearance and local carrier performance.
4. Shipping Fees
Shipping costs are calculated based on destination, weight, and value of the order.
- Domestic orders over a certain value may qualify for free shipping.
- For international orders, we will inform you of the exact shipping fee during order confirmation.
5. Duties and Taxes
International customers are responsible for any customs duties, taxes, or import charges imposed by the destination country. These fees are not included in the product or shipping price.
6. Order Tracking
Once your order is shipped, we will provide you with a tracking number and courier details via email. You can use this information to monitor your shipment in real time.
7. Packaging and Insurance
All items are carefully packaged to ensure protection during transit. High-value shipments are insured for the full purchase amount to ensure peace of mind.
8. Lost or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us immediately at hansongsong09@outlook.com or 98687943. We will work with the shipping carrier to investigate and resolve the issue.
9. Contact Us
If you have any questions about shipping or need assistance with your order, feel free to contact us:
📧 Email: hansongsong09@outlook.com
📞 Phone: 98687943
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
